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The Mclndoe Centre

Horder Healthcare

McIndoe Surgical Centre Ltd, Holtye Road, East Grinstead, West Sussex RH19 3EB

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Free onsite parking

Overview

99%	of 934 people said that their experience at this hospital was very good or good.

Good	rating from the Care Quality Commission.

1470	total admissions.

785	NHS admissions.

Collecting patient outcomes (PROMs)

Single rooms • Wi-fi • Onsite diagnostic tests

Last updated:

05/12/2025

About

This information is provided by The Mclndoe Centre.

The McIndoe Centre is a private specialist centre for plastic and reconstructive surgery located in East Grinstead, West Sussex. Often referred to as the ‘Home of Plastics’, the centre was founded in 1997 as a legacy to the pioneering surgeon, Sir Archibald McIndoe. The hospital’s areas of surgical expertise include plastic, reconstructive, ophthalmic, maxillofacial, and hand surgery, as well as women’s health. This is conducted by a team of fully accredited consultants, many of whom are nationally regarded in their field. Using facilities that showcase the very latest technology, they are supported by a multi-disciplinary team of dedicated nursing staff who support the individual needs of each patient.

Hospital website

PHIN is not responsible for the content of third-party sites.

How the PHIN website can help you

10 min read
22/10/2025

Patient feedback

Surveys from patients about the care they received from The Mclndoe Centre.

Patient Satisfaction

99%	of 934 people said that their overall experience in this hospital was very good or good.

View details

Patient Experience

90%	of 934 people felt this hospital definitely met their needs.

View details

About hospital patient feedback

4 min read
20/03/2025

PROMs participation

PROMs (Patient-Reported Outcome Measures) helps future patients understand how surgery affects daily life - like pain levels, mobility, or quality of life.

Participating in PROMs This hospital is collecting and reporting on PROMs feedback from patients.

Collecting for the following procedures:

Breast enlargementLiposuctionRhinoplasty

About health improvement (including PROMs)

4 min read
24/03/2025

Regulator rating

All hospitals are inspected and rated by an independent regulator.

Overall Rating	Good
Safety of services	Requires Improvement
Effectiveness of services	Good
Responsiveness of services	Good
Caring	Good
Well-led	Good

Full report available on the Care Quality Commission website

About healthcare regulators and their ratings

2 min read
27/03/2025

Incident reporting

To ensure transparency, hospitals are required to provide PHIN with data about incidents in their care.

It is important to note that, unless otherwise stated, the measures in this section relate to the overall performance of the hospital and not specifically to any selected procedure.

Data received from the The Mclndoe Centre is complete and up to date. This hospital has reported some incidents.

View details

Understanding hospital profiles: Safety and risk measures

1 min read
01/07/2025

Support when raising a complaint

This hospital has subscribed to an independent complaints service. Use the organisation listed here if you have concerns about the care you have received.

ISCAS - Independent Sector Complaints Adjudication Service

Making a complaint as a private patient

15 min read
03/04/2025

Facilities

Services and resources available at this hospital.

Amenities

Wi-fi
All single rooms
Free onsite parking

Medical

Onsite surgical procedures
Onsite diagnostic tests

Critical care arrangement

Ambulance transfer to Intensive Care Unit
Ambulance transfer to High Dependency Unit

The Mclndoe Centre

Overview

About

How the PHIN website can help you

Patient feedback

Patient Satisfaction

Patient Experience

About hospital patient feedback

PROMs participation

About health improvement (including PROMs)

Regulator rating

About healthcare regulators and their ratings

Incident reporting

Understanding hospital profiles: Safety and risk measures

Support when raising a complaint

Making a complaint as a private patient

Facilities

For patients

For consultants and hospitals

Media

About PHIN