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St John & St Elizabeth Hospital

Hospital Of St John And St Elizabeth

Hospital of St. John & St. Elizabeth, 60 Grove End Road, London NW8 9NH

Overview

95%	of 1218 people said that their experience at this hospital was very good or good.

Good	rating from the Care Quality Commission.

7015	total admissions.

40	Knee replacement (primary) admissions.

Collecting patient outcomes (PROMs)

Single rooms • Wi-fi • Onsite pharmacy • Onsite GP services • Onsite diagnostic tests

Last updated:

13/09/2025

About

This information is provided by St John & St Elizabeth Hospital.

Since its foundation in 1865, St John & St Elizabeth Hospital has pioneered the use of advanced nursing techniques to help those in need. Now, 165-years later, the hospital has stayed true to its purpose. As well as being one of the most advanced independent hospitals in the UK, proceeds from treatments help fund the onsite St John’s Hospice, which provides chronic and end-of-life palliative care. The hospice provides free care to over 4,500 people and their families each year, across seven boroughs.

Hospital website

PHIN is not responsible for the content of third-party sites.

How the PHIN website can help you

10 min read
04/07/2025

Patient feedback

Surveys from patients about the care they received from St John & St Elizabeth Hospital.

Patient Satisfaction

95%	of 1218 people said that their overall experience in this hospital was very good or good.

View details

Patient Experience

76%	of 1218 people felt this hospital definitely met their needs.

View details

About hospital patient feedback

4 min read
20/03/2025

PROMs participation

PROMs (Patient-Reported Outcome Measures) helps future patients understand how surgery affects daily life - like pain levels, mobility, or quality of life.

Participating in PROMs This hospital is collecting and reporting on PROMs feedback from patients.

Collecting for the following procedures:

Breast enlargementCataract surgeryHip replacement (primary)Hip replacement (revision)Knee replacement (primary)Knee replacement (revision)LiposuctionRhinoplasty

About health improvement (including PROMs)

4 min read
24/03/2025

Regulator rating

All hospitals are inspected and rated by an independent regulator.

Overall Rating	Good
Safety of services	Good
Effectiveness of services	Good
Responsiveness of services	Good
Caring	Good
Well-led	Good

Full report available on the Care Quality Commission website

About healthcare regulators and their ratings

2 min read
27/03/2025

Associated Registries

This hospital is listed on one or more clinical registries. Follow the link to explore more information about their practice.

National Joint Registry

What are healthcare registries?

6 min read
08/01/2025

Incident reporting

To ensure transparency, hospitals are required to provide PHIN with data about incidents in their care.

It is important to note that, unless otherwise stated, the measures in this section relate to the overall performance of the hospital and not specifically to any selected procedure.

Data received from the St John & St Elizabeth Hospital is incomplete.

Understanding hospital profiles: Safety and risk measures

1 min read
01/07/2025

Your procedure

Information about St John & St Elizabeth Hospital and your procedure.

40	private admissions for Knee replacement (primary).
0%	of patients treated as a day case.
4	nights stay if not a day case (average).

Healthcare outcomes reported by patients.

The information below presents the change reported by patients, after treatment, in areas such as their physical function, quality of life and levels of pain. These results are based on the responses from 7 patients.

86%	improved health and quality of life.
0%	no change.
14%	worsened health and quality of life.

Surgery: Knee replacements

11 min read
01/07/2025

Support when raising a complaint

This hospital has subscribed to an independent complaints service. Use the organisation listed here if you have concerns about the care you have received.

ISCAS - Independent Sector Complaints Adjudication Service

Making a complaint as a private patient

15 min read
03/04/2025

Facilities

Services and resources available at this hospital.

Amenities

Wi-fi
Ensuite bathrooms
All single rooms

Medical

Onsite surgical procedures
Onsite diagnostic tests
Outpatient treatment rooms
Onsite GP services
Onsite pharmacy
Urgent care walk-in centre