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Shirley Oaks Hospital

Circle Health Group

Poppy Lane, Shirley Oaks Village, Croydon, Surrey CR9 8AB

Free onsite parking

Overview

98%	of 2364 people said that their experience at this hospital was very good or good.

Good	rating from the Care Quality Commission.

3005	total admissions.

…	7 or fewer Diagnostics - blood test admissions.

2735	NHS admissions.

Collecting patient outcomes (PROMs)

Single rooms • Wi-fi • Onsite pharmacy • Onsite GP services • Onsite diagnostic tests

Last updated:

31/08/2025

About

This information is provided by Shirley Oaks Hospital.

Shirley Oaks Hospital, part of Circle Health Group, has been providing high-quality healthcare since 1986. Located in Shirley Oaks Village, Croydon, we offer a wide range of treatments and services for patients in Croydon, Surrey, and beyond, including Dermatology, Orthopaedics, and more. The hospital has 28 beds, with all bedrooms offering private en-suite facilities, Freeview TV, and a telephone for comfort and convenience. Patients have immediate access to nursing support via a call system in every room. Our state-of-the-art facilities, advanced imaging and diagnostics, and expert consultants ensure exceptional, patient-centred care. We are committed to safety, quality, and compassion, making us a trusted choice for private healthcare. We treat patients aged 18 and over and have a 24-hour Resident Medical Officer (RMO) for patient safety.

Hospital website

PHIN is not responsible for the content of third-party sites.

How the PHIN website can help you

10 min read
04/07/2025

Patient feedback

Surveys from patients about the care they received from Shirley Oaks Hospital.

Patient Satisfaction

98%	of 2364 people said that their overall experience in this hospital was very good or good.

View details

Patient Experience

86%	of 2364 people felt this hospital definitely met their needs.

View details

About hospital patient feedback

4 min read
20/03/2025

PROMs participation

PROMs (Patient-Reported Outcome Measures) helps future patients understand how surgery affects daily life - like pain levels, mobility, or quality of life.

Participating in PROMs This hospital is collecting and reporting on PROMs feedback from patients.

Collecting for the following procedures:

Breast enlargementCataract surgeryHip replacement (primary)Knee replacement (primary)Liposuction

About health improvement (including PROMs)

4 min read
24/03/2025

Regulator rating

All hospitals are inspected and rated by an independent regulator.

Overall Rating	Good
Safety of services	Good
Effectiveness of services	Good
Responsiveness of services	Good
Caring	Good
Well-led	Good

Full report available on the Care Quality Commission website

About healthcare regulators and their ratings

2 min read
27/03/2025

Associated Registries

This hospital is listed on one or more clinical registries. Follow the link to explore more information about their practice.

National Joint Registry

What are healthcare registries?

6 min read
08/01/2025

Incident reporting

To ensure transparency, hospitals are required to provide PHIN with data about incidents in their care.

It is important to note that, unless otherwise stated, the measures in this section relate to the overall performance of the hospital and not specifically to any selected procedure.

Data received from the Shirley Oaks Hospital is complete and up to date. This hospital has reported some incidents.

View details

Understanding hospital profiles: Safety and risk measures

1 min read
01/07/2025

Your procedure

Information about Shirley Oaks Hospital and your procedure.

…	7 or fewer private admissions for Diagnostics - blood test. To protect patient anonymity, we cannot provide information on low numbers. This hospital also had 7 or fewer NHS admissions for this procedure.

Diagnostic procedures: Understanding private healthcare diagnostics

6 min read
01/07/2025

Support when raising a complaint

This hospital has subscribed to an independent complaints service. Use the organisation listed here if you have concerns about the care you have received.

ISCAS - Independent Sector Complaints Adjudication Service

Making a complaint as a private patient

15 min read
03/04/2025

Facilities

Services and resources available at this hospital.

Amenities

Wi-fi
Ensuite bathrooms
Visitor restaurant
All single rooms
Free onsite parking

Medical

Onsite surgical procedures
Onsite diagnostic tests
3 Operating theatres
1 Endoscopy theatre
13 Consulting rooms
Outpatient treatment rooms
Onsite GP services
Onsite pharmacy

Beds

28 Total approved beds
20 Adult registered beds
28 Registered day case beds

Critical care arrangement

Ambulance transfer to Intensive Care Unit
Ambulance transfer to High Dependency Unit

Shirley Oaks Hospital

Overview

About

How the PHIN website can help you

Patient feedback

Patient Satisfaction

Patient Experience

About hospital patient feedback

PROMs participation

About health improvement (including PROMs)

Regulator rating

About healthcare regulators and their ratings

Associated Registries

What are healthcare registries?

Incident reporting

Understanding hospital profiles: Safety and risk measures

Your procedure

Diagnostic procedures: Understanding private healthcare diagnostics

Support when raising a complaint

Making a complaint as a private patient

Facilities

For patients

For consultants and hospitals

Media

About PHIN