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Royal Free London - Private Patients Unit

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Royal Free London - Private Patients Unit

Royal Free London NHS Foundation Trust

Pond Street, London NW3 2QG

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Overview

94%	of 286 people said that their experience at this hospital was very good or good.

Requires Improvement

rating from the Care Quality Commission.

2450	total admissions.

52335

NHS admissions.

Collecting patient outcomes (PROMs)

Single rooms • Wi-fi • Onsite pharmacy • Onsite diagnostic tests • Onsite Intensive Care Unit

Last updated:

03/11/2025

About

This information is provided by Royal Free London - Private Patients Unit.

Located in the heart of Hampstead, the Private Patients Unit at the Royal Free Hospital was established in 1980. The unit is part of the NHS and is wholly owned by the Royal Free London NHS Foundation Trust. Based on the 12th floor, we combine the convenience, comfort and personalised attention of a private hospital with the very best state-of-the-art services, technology and professional excellence you would expect from a top London teaching hospital. We offer you access to some of London’s most experienced specialists, all of whom work as NHS consultants at the Royal Free, Barnet and Chase Farm Hospitals. We are proud to bring the very best skills and standards of the NHS and teaching hospital to the benefit of our private patients and in doing so, support the continued development of the NHS and Royal Free Hospital through our success.

Hospital website

PHIN is not responsible for the content of third-party sites.

How the PHIN website can help you

10 min read
22/10/2025

Patient feedback

Surveys from patients about the care they received from Royal Free London - Private Patients Unit.

Patient Satisfaction

94%	of 286 people said that their overall experience in this hospital was very good or good.

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Patient Experience

83%	of 286 people felt this hospital definitely met their needs.

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About hospital patient feedback

4 min read
20/03/2025

PROMs participation

PROMs (Patient-Reported Outcome Measures) helps future patients understand how surgery affects daily life - like pain levels, mobility, or quality of life.

Participating in PROMs This hospital is collecting and reporting on PROMs feedback from patients.

Collecting for the following procedures:

Hip replacement (primary)Knee replacement (primary)

About health improvement (including PROMs)

4 min read
24/03/2025

Regulator rating

All hospitals are inspected and rated by an independent regulator.

Overall Rating	Requires Improvement
Safety of services	Requires Improvement
Effectiveness of services	Good
Responsiveness of services	Requires Improvement
Caring	Good
Well-led	Requires Improvement

Full report available on the Care Quality Commission website

About healthcare regulators and their ratings

2 min read
27/03/2025

Associated Registries

This hospital is listed on one or more clinical registries. Follow the link to explore more information about their practice.

National Joint Registry

What are healthcare registries?

6 min read
08/01/2025

Incident reporting

To ensure transparency, hospitals are required to provide PHIN with data about incidents in their care.

It is important to note that, unless otherwise stated, the measures in this section relate to the overall performance of the hospital and not specifically to any selected procedure.

Data received from the Royal Free London - Private Patients Unit is complete and up to date. This hospital has reported some incidents.

View details

Understanding hospital profiles: Safety and risk measures

1 min read
01/07/2025

Support when raising a complaint

This hospital has subscribed to an independent complaints service. Use the organisation listed here if you have concerns about the care you have received.

ISCAS - Independent Sector Complaints Adjudication Service

Making a complaint as a private patient

15 min read
03/04/2025

Facilities

Services and resources available at this hospital.

Amenities

Wi-fi
Ensuite bathrooms
Visitor restaurant
All single rooms

Medical

Onsite surgical procedures
Onsite diagnostic tests
1 Operating theatres
1 Angiography suites
1 Endoscopy theatre
6 Dialysis chairs
5 Chemotherapy chairs
10 Consulting rooms
Outpatient treatment rooms
Onsite pharmacy

Beds

37 Total approved beds

Critical care beds

2 Acute Admissions Unit beds
2 High Dependency Unit beds
2 Intensive Care Unit beds

Critical care arrangement

Onsite Intensive Care Unit
Onsite High Dependency Unit

Royal Free London - Private Patients Unit

Overview

About

How the PHIN website can help you

Patient feedback

Patient Satisfaction

Patient Experience

About hospital patient feedback

PROMs participation

About health improvement (including PROMs)

Regulator rating

About healthcare regulators and their ratings

Associated Registries

What are healthcare registries?

Incident reporting

Understanding hospital profiles: Safety and risk measures

Support when raising a complaint

Making a complaint as a private patient

Facilities

For patients

For consultants and hospitals

Media

About PHIN