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One Ashford Hospital

One Healthcare Group Ltd

Kennington Road, Willesborough, Ashford, Kent TN24 0YS

Remote consultations available
Free onsite parking

Overview

99%	of 952 people said that their experience at this hospital was very good or good.

Good	rating from the Care Quality Commission.

1720	total admissions.

65	Knee replacement (primary) admissions.

Collecting patient outcomes (PROMs)

Single rooms • Wi-fi • Onsite pharmacy • Onsite diagnostic tests

Last updated:

15/09/2025

About

This information is provided by One Ashford Hospital.

One Ashford Hospital is a purpose built independent hospital, which opened in 2016. It is located in Willesborough, Ashford close to the William Harvey Hospital. The hospital has ample parking; is served regularly by buses and is 15 minutes by taxi or bus from Ashford International station. There are 5 disabled parking spaces and ramp access to the main entrance.

Hospital website

PHIN is not responsible for the content of third-party sites.

How the PHIN website can help you

10 min read
04/07/2025

Patient feedback

Surveys from patients about the care they received from One Ashford Hospital.

Patient Satisfaction

99%	of 952 people said that their overall experience in this hospital was very good or good.

View details

Patient Experience

84%	of 952 people felt this hospital definitely met their needs.

View details

About hospital patient feedback

4 min read
20/03/2025

PROMs participation

PROMs (Patient-Reported Outcome Measures) helps future patients understand how surgery affects daily life - like pain levels, mobility, or quality of life.

Participating in PROMs This hospital is collecting and reporting on PROMs feedback from patients.

Collecting for the following procedures:

Hip replacement (primary)Hip replacement (revision)Knee replacement (primary)Knee replacement (revision)

About health improvement (including PROMs)

4 min read
24/03/2025

Regulator rating

All hospitals are inspected and rated by an independent regulator.

Overall Rating	Good
Safety of services	Good
Effectiveness of services	Good
Responsiveness of services	Good
Caring	Good
Well-led	Good

Full report available on the Care Quality Commission website

About healthcare regulators and their ratings

2 min read
27/03/2025

Incident reporting

To ensure transparency, hospitals are required to provide PHIN with data about incidents in their care.

It is important to note that, unless otherwise stated, the measures in this section relate to the overall performance of the hospital and not specifically to any selected procedure.

Data received from the One Ashford Hospital is complete and up to date. This hospital has reported some incidents.

View details

Understanding hospital profiles: Safety and risk measures

1 min read
01/07/2025

Your procedure

Information about One Ashford Hospital and your procedure.

65	private admissions for Knee replacement (primary).
0%	of patients treated as a day case.
2	nights stay if not a day case (average).

Healthcare outcomes reported by patients.

The information below presents the change reported by patients, after treatment, in areas such as their physical function, quality of life and levels of pain. These results are based on the responses from 51 patients.

98%	improved health and quality of life.
2%	no change.
0%	worsened health and quality of life.

Surgery: Knee replacements

11 min read
01/07/2025

Support when raising a complaint

This hospital has subscribed to an independent complaints service. Use the organisation listed here if you have concerns about the care you have received.

ISCAS - Independent Sector Complaints Adjudication Service

Making a complaint as a private patient

15 min read
03/04/2025

Facilities

Services and resources available at this hospital.

Amenities

Wi-fi
Ensuite bathrooms
Visitor restaurant
All single rooms
Free onsite parking

Medical

Onsite surgical procedures
Onsite diagnostic tests
2 Operating theatres
3 Day surgery theatres
1 Endoscopy theatre
7 Consulting rooms
Outpatient treatment rooms
Onsite pharmacy

Beds

20 Total approved beds
20 Adult registered beds
9 Registered day case beds

Critical care arrangement

Ambulance transfer to Intensive Care Unit
Ambulance transfer to High Dependency Unit

One Ashford Hospital

Overview

About

How the PHIN website can help you

Patient feedback

Patient Satisfaction

Patient Experience

About hospital patient feedback

PROMs participation

About health improvement (including PROMs)

Regulator rating

About healthcare regulators and their ratings

Incident reporting

Understanding hospital profiles: Safety and risk measures

Your procedure

Healthcare outcomes reported by patients.

Surgery: Knee replacements

Support when raising a complaint

Making a complaint as a private patient

Facilities

For patients

For consultants and hospitals

Media

About PHIN