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New Victoria Hospital

184 Coombe Lane West, Kingston upon Thames, Greater London KT2 7EG

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Free onsite parking

Overview

99%	of 892 people said that their experience at this hospital was very good or good.

Good	rating from the Care Quality Commission.

5535	total admissions.

Collecting patient outcomes (PROMs)

Single rooms • Wi-fi • Onsite pharmacy • Onsite GP services • Onsite diagnostic tests • Parent/guardian beds available

Last updated:

02/09/2025

About

This information is provided by New Victoria Hospital.

New Victoria Hospital is a private, charity owned hospital based in West London and is one of the few remaining independent hospitals in the country. It has provided an excellent level of service to the local community for sixty years and is frequently ranked by patients as one of the top private hospitals in London. With excellent standards of quality patient care, the expertise and compassion of our staff together with our constant investment in the latest and best equipment enables us to have an uncompromising commitment to our patients’ safety and comfort - and this pervades everything that we do. In nearly sixty years the hospital has never had any cases of healthcare acquired MRSA or MSSA bacteraemia.

Hospital website

PHIN is not responsible for the content of third-party sites.

How the PHIN website can help you

10 min read
22/10/2025

Patient feedback

Surveys from patients about the care they received from New Victoria Hospital.

Patient Satisfaction

99%	of 892 people said that their overall experience in this hospital was very good or good.

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Patient Experience

84%	of 892 people felt this hospital definitely met their needs.

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About hospital patient feedback

4 min read
20/03/2025

PROMs participation

PROMs (Patient-Reported Outcome Measures) helps future patients understand how surgery affects daily life - like pain levels, mobility, or quality of life.

Participating in PROMs This hospital is collecting and reporting on PROMs feedback from patients.

Collecting for the following procedures:

Hip replacement (primary)

About health improvement (including PROMs)

4 min read
24/03/2025

Regulator rating

All hospitals are inspected and rated by an independent regulator.

Overall Rating	Good
Safety of services	Good
Effectiveness of services	Good
Responsiveness of services	Good
Caring	Good
Well-led	Good

Full report available on the Care Quality Commission website

About healthcare regulators and their ratings

2 min read
27/03/2025

Incident reporting

To ensure transparency, hospitals are required to provide PHIN with data about incidents in their care.

It is important to note that, unless otherwise stated, the measures in this section relate to the overall performance of the hospital and not specifically to any selected procedure.

Data received from the New Victoria Hospital is complete and up to date. This hospital has reported some incidents.

View details

Understanding hospital profiles: Safety and risk measures

1 min read
01/07/2025

Support when raising a complaint

This hospital has subscribed to an independent complaints service. Use the organisation listed here if you have concerns about the care you have received.

ISCAS - Independent Sector Complaints Adjudication Service

Making a complaint as a private patient

15 min read
03/04/2025

Facilities

Services and resources available at this hospital.

Amenities

Wi-fi
Ensuite bathrooms
All single rooms
Free onsite parking

Medical

Onsite surgical procedures
Onsite diagnostic tests
3 Operating theatres
1 Endoscopy theatre
12 Consulting rooms
Outpatient treatment rooms
Onsite GP services
Onsite pharmacy

Parents and children

Parent/guardian beds available

Beds

35 Total approved beds
35 Adult registered beds
14 Registered day case beds

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New Victoria Hospital

Overview

About

How the PHIN website can help you

Patient feedback

Patient Satisfaction

Patient Experience

About hospital patient feedback

PROMs participation

About health improvement (including PROMs)

Regulator rating

About healthcare regulators and their ratings

Incident reporting

Understanding hospital profiles: Safety and risk measures

Support when raising a complaint

Making a complaint as a private patient

Facilities

For patients

For consultants and hospitals

Media

About PHIN