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Cromwell Hospital

Bupa Cromwell

162-174 Cromwell Road, London, Kensington and Chelsea SW5 0TU

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Remote consultations available

Overview

95%	of 2335 people said that their experience at this hospital was very good or good.

Good	rating from the Care Quality Commission.

15050

total admissions.

Collecting patient outcomes (PROMs)

Single rooms • Wi-fi • Onsite pharmacy • Onsite GP services • Onsite diagnostic tests • Onsite Intensive Care Unit • Parent/guardian beds available

Last updated:

30/10/2025

About

This information is provided by Cromwell Hospital.

Cromwell Hospital is an internationally renowned private hospital, based in west London. We have established a reputation for clinical excellence and are continually investing in the world’s most advanced diagnostic and treatment technologies. We cover a whole range of healthcare needs, from outpatient services to treating conditions requiring complex multi-disciplinary care. The majority of our consultants come from London’s top teaching hospitals, and many are leaders in their field. Our highly experienced nurses and clinical staff offer first class medical expertise complemented by real dedication and compassion. At Cromwell Hospital we are committed to providing outstanding care, which is the basis of everything we do. Our qualified and experienced team are supported by world class services and facilities.

Hospital website

PHIN is not responsible for the content of third-party sites.

How the PHIN website can help you

10 min read
22/10/2025

Patient feedback

Surveys from patients about the care they received from Cromwell Hospital.

Patient Satisfaction

95%	of 2335 people said that their overall experience in this hospital was very good or good.

View details

Patient Experience

78%	of 2335 people felt this hospital definitely met their needs.

View details

About hospital patient feedback

4 min read
20/03/2025

PROMs participation

PROMs (Patient-Reported Outcome Measures) helps future patients understand how surgery affects daily life - like pain levels, mobility, or quality of life.

Participating in PROMs This hospital is collecting and reporting on PROMs feedback from patients.

Collecting for the following procedures:

Hip replacement (primary)Knee replacement (primary)Knee replacement (revision)

About health improvement (including PROMs)

4 min read
24/03/2025

Regulator rating

All hospitals are inspected and rated by an independent regulator.

Overall Rating	Good
Safety of services	Requires Improvement
Effectiveness of services	Good
Responsiveness of services	Good
Caring	Good
Well-led	Good

Full report available on the Care Quality Commission website

About healthcare regulators and their ratings

2 min read
27/03/2025

Associated Registries

This hospital is listed on one or more clinical registries. Follow the link to explore more information about their practice.

National Joint Registry

What are healthcare registries?

6 min read
08/01/2025

Incident reporting

To ensure transparency, hospitals are required to provide PHIN with data about incidents in their care.

It is important to note that, unless otherwise stated, the measures in this section relate to the overall performance of the hospital and not specifically to any selected procedure.

Data received from the Cromwell Hospital is complete and up to date. This hospital has reported some incidents.

View details

Understanding hospital profiles: Safety and risk measures

1 min read
01/07/2025

Support when raising a complaint

This hospital has subscribed to an independent complaints service. Use the organisation listed here if you have concerns about the care you have received.

ISCAS - Independent Sector Complaints Adjudication Service

Making a complaint as a private patient

15 min read
03/04/2025

Facilities

Services and resources available at this hospital.

Amenities

Wi-fi
Ensuite bathrooms
Visitor restaurant
All single rooms

Medical

Onsite surgical procedures
Onsite diagnostic tests
5 Operating theatres
1 Angiography suites
2 Endoscopy theatre
7 Chemotherapy chairs
Outpatient treatment rooms
Satellite consulting clinics
Onsite GP services
Onsite pharmacy
End of life care

Parents and children

Parent/guardian beds available

Beds

129 Total approved beds

Critical care beds

11 Acute Admissions Unit beds

Critical care arrangement

Onsite Intensive Care Unit

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Cromwell Hospital

Overview

About

How the PHIN website can help you

Patient feedback

Patient Satisfaction

Patient Experience

About hospital patient feedback

PROMs participation

About health improvement (including PROMs)

Regulator rating

About healthcare regulators and their ratings

Associated Registries

What are healthcare registries?

Incident reporting

Understanding hospital profiles: Safety and risk measures

Support when raising a complaint

Making a complaint as a private patient

Facilities

For patients

For consultants and hospitals

Media

About PHIN