Keith is a barrister, arbitrator and accredited mediator. He has served as an independent member and non-exec director on regulatory bodies in a variety of sectors and specialises in professional / industry self-regulation, equality diversity and inclusion, consumer rights, dispute resolution and redress.

He set up the Consumer Panel at the Civil Aviation Authority and served as its Chair for six years until 2017. He is currently a Board Member at the consumer watchdog Transport Focus, Chair of the Disabled Persons Transport Advisory Committee (DPTAC) at the DfT, an independent member of the General Chiropractic Council, a Panel Member at the Competition and Markets Authority, and also a member of the Financial Services Consumer Panel at the Financial Conduct Authority (FCA). 

He was awarded an OBE in the Queen’s 2022 New Year Honours list for his work on inclusion and access to transport for disabled people.