PHIN is the independent, government-mandated source of information on private healthcare in the UK. We believe that transparency and better information enables people to make more informed healthcare choices and helps hospitals and care professionals to improve care.
As a not-for-profit organisation with a legal mandate from the Competition & Markets Authority (CMA) , we produce and publish information on the safety, quality and costs of private healthcare services. We also provide data and insights back to the sector that help drive improvement, and act as a positive voice for system change, influencing how data is collected and used for the benefit of patients. Our ambition is that all patients considering private healthcare have access to comprehensive, trustworthy information on quality and price.
Our main products are two websites, one public-facing and one oriented toward the industry for data quality assurance. We process data on around 1 million hospital admissions each year, received directly from the hospitals and other sources. We maintain thousands of stakeholder relationships and high standards of governance in all respects, including ISO 27001:2013 accreditation.
PHIN has a high-profile and important role, but remains a small team where everybody’s personal contribution is visible and matters.
Overview of the role
The Senior Product Manager is responsible for delivering digital products that advance PHIN’s mission and create meaningful impact for its stakeholders. Acting as the owner of the product lifecycle, this role ensures alignment between user needs, organisational objectives, and technical execution. This position bridges organisational goals and cross-functional teams to create innovative, scalable, and high-quality digital solutions.
Key deliverables
- Working closely with the Product and Tech teams, deliver new projects and feature improvements on both products (website and portal)
- Ensure our digital products are accessible, inclusive, and aligned with stakeholder needs and organisational goals
- Drive adoption and engagement of hospital users, consultants and patients
- Use data and feedback to continuously improve product effectiveness and impact
- Foster collaboration across internal stakeholders, analytics and technology teams, and external partners
- Maintain the highest standards of data security and privacy
- Deliver a product roadmap that supports the organisation’s objectives
- Prioritise initiatives based on impact and stakeholder needs
- Manage the product inbox and backlog
- Adopt a ‘hands on’ approach to raising and helping to resolve problems and queries
- Collaborate with internal teams and external partners to gather insights
- Communicate the product vision and progress to leadership
- Translate the product goals and user needs into clear requirements
- Work closely with the product owners, lead designer and technology team to deliver intuitive, pragmatic and scalable solutions
- Use data and qualitative feedback to assess product effectiveness and inform improvements
- Support the product owners and lead designer and promote best practices in user-centric, mission-driven product development
- Champion a culture of collaboration and continuous learning
Essential skills and experience
- 5+ years of digital product management experience in a digital or tech environment
- Strong understanding of agile methodologies and product lifecycle management
- Excellent communication and stakeholder management skills
- Analytical mindset with experience in data-driven decision-making
- Experience with user insight and analytics platforms
- Familiarity with Microsoft suite, including DevOps and PowerBI, is a bonus
- Degree level qualification or equivalent professional training
- Previous experience as a product manager or client-side account manager within a healthcare or technology organisation
- Excellent written and oral communication skills for a wide range of settings and contexts
- Good project management skills, including prioritisation and management of multiple projects
- Proven experience in converting designs and features into requirements that support development and facilitate accurate testing
- Planning and managing complex activity schedules, including the ability to set priorities and stick to them
- Ability to negotiate, influence, and build relationships effectively
- Excellent presentation skills
- Ability to act as an ambassador for the organisation
- Strong customer and consumer/ patient focus
- Ability to take ownership and responsibility
- Exhibits a commitment to developing innovative and flexible ways of working
- A high degree of confidentiality and personal integrity
Desirable skills
- Evidence of continuous professional development
- Appreciation for working within an organisation guided by certified information standards
- Knowledge of the healthcare sector
- Previous experience developing wireframes, designs and interaction specifications for digital products
- Strategic, analytical and creative thinker
- Displays a commitment to reflective practice and CPD
- Displays a commitment to working positively within a framework guided by certified information standards and information sharing protocols
A full job description will be provided during the recruitment process
Closing date for applications: 23:59 on Sunday 18th January 2026
If you would like to apply for this role, please send your CV to recruitment@phin.org.uk or simply let us know if you have any questions.
Note for recruitment agencies: To control our costs, PHIN directly recruits candidates wherever possible. We work with selected agency partners for some hard to fill roles and we value these relationships. You are welcome to send the details of your areas of specialisation to us at recruitment@phin.org.uk for future reference. Due to our ISO 27001 obligations, it is strictly against policy to email candidate details to anyone in PHIN unless explicitly asked to do so by HR. We can only work with agencies that understand and respect these obligations.
