The role of Consultant Relationship Executive is vital to ensure PHIN establishes and maintains a trusted relationship with consultants in order to deliver on our objectives.

Overview of the role
Key deliverables
Essential skills and experience
Desirable skills

Overview of the role

The Consultant Relationship Executive supports the Consultants Services Manager with external communications, meetings with professional associations and individual consultants, analysis of progress by consultants towards compliance, as well as being the first contact for most incoming questions and enquiries. 

Reporting to the Consultants Services Manager, you will be responsible for facilitating a range of engagement campaigns with consultants, professional associations and wider stakeholders and for monitoring consultants’ progress towards compliance with the Private Healthcare Market Investigation Order (the Order). However, you will also have the opportunity to provide ad-hoc support for hospitals, as required.

You will produce and circulate communications aimed at encouraging consultants to meet their legal obligations under the CMA Order 2014, particularly Article 22.

You will support activities that seek feedback from consultants and identify trends that indicate a requirement for engagement and improvement. Where improvements are made to a service or to our website or portal, you will liaise with all teams internally to ensure that such changes are tested with consultants and once changes are implemented that consultants receive communications that set out the purpose and/or benefit of these changes in a way that is clear and concise.

You will track engagement activity and assist with regular reporting of progress and issues both within PHIN and to the CMA.

Key deliverables

Consultant Engagement 

  • Coordinating PHIN's various member and consultant meetings, including sending out invitations, monitoring attendance, preparing and distributing meeting agendas, notes and papers.
  • Identify and segment consultants, initiate contact and provide them with clear and useful guidance, advice and information to assist them in completing their obligations under the CMA Order.
  • Monitor engagement with consultants and produce regular reports for the team.
  • Monitor progress towards CMA compliance and report to the CMA.
  • Maintain the relevant areas of PHIN’s CRM, including identifying functional improvements for future development consideration.
  • Assist in the production of communications and guides for consultants, including portal content and e-newsletters.
  • Prepare management reports for consultants, in support of the publication of any performance measures/fee information.
  • Attend meetings with consultants as requested by the Consultants Services Manager.
  • Manage PHIN’s shared mailboxes and escalate correspondence to appropriate team members so that enquiries are answered swiftly.
  • Monitor and maintain records to demonstrate compliance with any service level agreements between PHIN and external parties or with internal teams within PHIN.

Monitoring and Reporting

  • To facilitate accurate extracts of member progress from CRM, High Charts and other internal sources to ensure that the CMA have accurate and timely reports 


  • To adhere to PHIN’s responsible business practices and high standards of confidentiality and information governance.

Essential skills and experience

  • Previous work experience in healthcare that has contained a significant amount of engagement with medical consultants
  • Excellent data analysis skills: You will have an excellent command of Excel and will be very confident in using it to interrogate data using VLOOKUP, pivot tables and charts etc.
  • Excellent communication skills (both verbal and written)
  • Excellent command of all Microsoft Office products
  • Experience of using Dotdigital communications packages
  • Good problem analysis and resolution skills
  • Effective presentation skills

Desirable skills

  • Evidence of continuous professional development
  • Good project management and planning skills

A full job description will be provided during the recruitment process.

Closing date for applications: 23:59 on Sunday 26 February 2023.

For this position only we are working with the George Buckland Recruitment Agency and if you would like to apply or have questions, please contact

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