Our vision is that 'Everyone can make confident choices about their healthcare to get the best outcomes'.

Our mission

To deliver this vision, we have made it our mission to 'Serve patients, Support Stakeholders and Deliver the Order*. 

We have developed a series of values and behaviours to set out how we will achieve that mission. 

What we are

  • Dedicated - We deliver on our commitments to patients, stakeholders and the Competition and Markets Authority (CMA).
  • Effective - We deliver excellent service and work as a team.
  • Respectful - We respect patients, colleagues and stakeholders.
  • People-focused - We value all people and provide opportunities for growth to our team.

Our behaviours


  • We focus on the goals set out in the Mission.
  • We are objective, honest and transparent in our work for and with the information we produce for patients and stakeholders.


  • We provide a value added service to patients, hospitals, consultants, and other partners.
  • We produce information in a way that is cost effective, secure (ISO compliant), and evidence based.


  • We remember that the patient is at the centre of everything we do.
  • We collaborate with internal and external stakeholders on decisions and value their opinion.


  • We demonstrate trust and integrity in all that we do with everyone we interact with.
  • We encourage cross-team work, collaboration and involvement with external stakeholders.

* The CMA's Private Healthcare Investigation Order

When we say the 'Order' we mean the CMA's Private Healthcare Investigation Order.

You can read more about the Order and how it impacts our work on gov.uk.  

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