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Practice Plus Group Hospital, Shepton Mallet

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Practice Plus Group Hospital, Shepton Mallet

Practice Plus Group

Practice Plus Group Hospital Shepton Mallet, Old Wells Road, Somerset BA4 4LP

Remote consultations available
Free onsite parking

Overview

95%	of 363 people said that their experience at this hospital was very good or good.

Outstanding

rating from the Care Quality Commission.

85	Hip replacement (primary) admissions.

8750	NHS admissions.

Collecting patient outcomes (PROMs)

Single rooms • Wi-fi • Onsite pharmacy • Onsite diagnostic tests

Last updated:

03/03/2026

About

This information is provided by Practice Plus Group Hospital, Shepton Mallet.

At Practice Plus Group Hospitals we’re passionate about giving patients a positive experience and excellent clinical outcomes, with personalised care every step of the way. By focusing on a select range of specialties, we concentrate our efforts on being the best provider of the procedures we offer. Our hospitals are centres of excellence, with consultants regularly performing extremely high volumes of the surgery they specialise in and achieving outstanding results. We are one of the UK’s largest healthcare providers, with a longstanding reputation for exceptional quality, fast treatment times and excellent patient outcomes. With unrivalled CQC ratings and high levels of cleanliness and infection control, we’ll make sure you’re looked after. Our clean, modern and comfortable hospital in Somerset specialises in planned surgery for NHS, private and insured patients. Our services cover a wide range of treatments, including: General surgery Ear, nose and throat surgery Endoscopy Eye surgery Foot and ankle surgery Gynaecology Hand and wrist surgery Hip surgery Knee surgery Diagnostic imaging Pain management Shoulder and elbow surgery Urology

Hospital website

PHIN is not responsible for the content of third-party sites.

How the PHIN website can help you

10 min read
22/10/2025

Patient feedback

Surveys from patients about the care they received from Practice Plus Group Hospital, Shepton Mallet.

Patient Satisfaction

95%	of 363 people said that their overall experience in this hospital was very good or good.

View details

Patient Experience

82%	of 363 people felt this hospital definitely met their needs.

View details

About hospital patient feedback

4 min read
20/03/2025

PROMs participation

PROMs (Patient-Reported Outcome Measures) helps future patients understand how surgery affects daily life - like pain levels, mobility, or quality of life.

Participating in PROMs This hospital is collecting and reporting on PROMs feedback from patients.

Collecting for the following procedures:

Cataract surgeryHip replacement (primary)Knee replacement (primary)

About health improvement (including PROMs)

4 min read
09/01/2026

Regulator rating

All hospitals are inspected and rated by an independent regulator.

Overall Rating	Outstanding
Safety of services	Outstanding
Effectiveness of services	Outstanding
Responsiveness of services	Outstanding
Caring	Outstanding
Well-led	Outstanding

Full report available on the Care Quality Commission website

About healthcare regulators and their ratings

2 min read
27/03/2025

Associated Registries

This hospital is listed on one or more clinical registries. Follow the link to explore more information about their practice.

What are healthcare registries?

6 min read
08/01/2025

Incident reporting

To ensure transparency, hospitals are required to provide PHIN with data about incidents in their care.

It is important to note that, unless otherwise stated, the measures in this section relate to the overall performance of the hospital and not specifically to any selected procedure.

Data received from the Practice Plus Group Hospital, Shepton Mallet is complete and up to date. This hospital has reported some incidents.

View details

Understanding hospital profiles: Safety and risk measures

1 min read
16/02/2026

Your procedure

Information about Practice Plus Group Hospital, Shepton Mallet and your procedure.

85	private admissions for Hip replacement (primary). This hospital also had 885 NHS admissions for this procedure.
…	We are unable to calculate the percentage of patients treated as a day case.
1	nights stay if not a day case (average).

Healthcare outcomes reported by patients.

The information below presents the change reported by patients, after treatment, in areas such as their physical function, quality of life and levels of pain. These results are based on the responses from 20 patients.

100%	improved health and quality of life.
0%	no change.
0%	worsened health and quality of life.

Surgery: Hip replacements

13 min read
19/09/2025

Package prices

This hospital offers package prices for this procedure. Contact the hospital for full details

Hip replacement (primary)

Primary total hip replacement +/- cement

£10145

What patients should know about private consultant fees and other healthcare costs

13 min read
12/12/2025

Support when raising a complaint

This hospital has subscribed to an independent complaints service. Use the organisation listed here if you have concerns about the care you have received.

ISCAS - Independent Sector Complaints Adjudication Service

Making a complaint as a private patient

11 min read
02/02/2026

Facilities

Services and resources available at this hospital.

Amenities

Wi-fi
Ensuite bathrooms
Visitor restaurant
Some single rooms
Free onsite parking

Medical

Onsite surgical procedures
Onsite diagnostic tests
4 Operating theatres
1 Endoscopy theatre
10 Consulting rooms
Outpatient treatment rooms
Onsite pharmacy

Beds

34 Total approved beds
18 Registered day case beds

Critical care arrangement

Ambulance transfer to Intensive Care Unit
Ambulance transfer to High Dependency Unit

Practice Plus Group Hospital, Shepton Mallet

Overview

About

How the PHIN website can help you

Patient feedback

Patient Satisfaction

Patient Experience

About hospital patient feedback

PROMs participation

About health improvement (including PROMs)

Regulator rating

About healthcare regulators and their ratings

Associated Registries

What are healthcare registries?

Incident reporting

Understanding hospital profiles: Safety and risk measures

Your procedure

Healthcare outcomes reported by patients.

Surgery: Hip replacements

Package prices

What patients should know about private consultant fees and other healthcare costs

Support when raising a complaint

Making a complaint as a private patient

Facilities

For patients

For consultants and hospitals

Media

About PHIN