PHIN - New Victoria Hospital

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New Victoria Hospital

184 Coombe Lane West, Kingston upon Thames, Greater London KT2 7EG

Free onsite parking

Overview

100%	of 1988 people said that their experience at this hospital was very good or good.

Good	rating from the Care Quality Commission.

5315	total admissions.

115	Hip replacement (primary) admissions.

Single rooms • Wi-fi • Onsite pharmacy • Onsite GP services • Onsite diagnostic tests • Parent/guardian beds available

About

This information is provided by New Victoria Hospital.

New Victoria Hospital is a private, charity owned hospital based in West London and is one of the few remaining independent hospitals in the country. It has provided an excellent level of service to the local community for sixty years and is frequently ranked by patients as one of the top private hospitals in London. With excellent standards of quality patient care, the expertise and compassion of our staff together with our constant investment in the latest and best equipment enables us to have an uncompromising commitment to our patients’ safety and comfort - and this pervades everything that we do. In nearly sixty years the hospital has never had any cases of healthcare acquired MRSA or MSSA bacteraemia.

Hospital website

PHIN is not responsible for the content of third-party sites.

Patient feedback

Surveys from patients about the care they received from New Victoria Hospital.

Patient satisfaction

100%	of 1988 people said that their overall experience in this hospital was very good or good.

View details

Patient experience

83%	of 2092 people felt this hospital definitely met their needs.

View details

About hospital patient feedback

4 min read
01/07/2021

Regulator rating

All hospitals are inspected and rated by an independent regulator.

Overall Rating	Good
Safety of services	Good
Effectiveness of services	Good
Responsiveness of services	Good
Caring	Good
Well-led	Good

Full report available on the Care Quality Commission website

About healthcare regulators and their ratings

2 min read
01/07/2021

Incident reporting

To ensure transparency, hospitals are required to provide PHIN with data about incidents in their care.

It is important to note that, unless otherwise stated, the measures in this section relate to the overall performance of the hospital and not specifically to any selected procedure.

Data received from the New Victoria Hospital is incomplete.

Safety and risk measures

1 min read
07/12/2021

Your procedure

Information about New Victoria Hospital and your procedure.

115	private admissions for Hip replacement (primary).
0%	of patients treated as a day case.
4	nights stay if not a day case (average).

Healthcare outcomes reported by patients.

This hospital has not reported on health improvement.

Hip replacement surgery

11 min read
15/02/2022

Support when raising a complaint

This hospital has subscribed to an independent complaints service. Use the organisation listed here if you have concerns about the care you have received.

ISCAS - Independent Sector Complaints Adjudication Service

Making a complaint as a private patient

14 min read
05/04/2023

Facilities

Services and resources available at this hospital.

Amenities

Medical

Parents and children

Beds

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